Returns & Exchanges
Jacob & Co. is committed to ensuring your complete satisfaction with our luxury collections. If you are not entirely satisfied with your purchase, we offer a 14-day return window for eligible items in their original, unworn condition with all security tags intact.
Initiate Your Request
Log in to your account or visit our online returns portal to submit a formal request for a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Place the item in its original Jacob & Co. presentation box and secure it within a sturdy shipping carton along with the original invoice and certificates.
Complimentary Shipping
Affix the pre-paid insured shipping label provided by our concierge team to your package and drop it off at the designated carrier location.
Quality Inspection & Refund
Once our master artisans verify the item's condition, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing