Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
How long does shipping take for Jacob & Co. orders?
Due to the high value of our pieces, we offer complimentary insured overnight shipping within the United States. International orders typically arrive within 3-5 business days via secure courier.
What is your return policy?
We accept returns on unworn items in original condition within 14 days of delivery. Please note that bespoke or customized creations are final sale and cannot be returned.
Are your diamonds and gemstones ethically sourced?
Yes, Jacob & Co. is committed to ethical sourcing. All our diamonds are conflict-free and adhere to the Kimberley Process, ensuring the highest standards of integrity in our supply chain.
Do my purchases come with a warranty?
Every Jacob & Co. timepiece and jewelry piece is covered by a two-year limited warranty against manufacturing defects from the date of purchase.
How can I verify the authenticity of my product?
Each authentic Jacob & Co. product is accompanied by a Certificate of Authenticity and a unique serial number that can be verified through our official boutique network.
Can I request a custom design?
Absolutely. Jacob & Co. is renowned for bespoke high-jewelry and unique horological complications. You can schedule a private consultation with our specialists to begin your custom commission.